An older lady walked in around 4am, pist as hell because when her husband came in, I was unable to help him... He told me he wanted "to fill her up" In my hotel, that can mean a lot of things. So when I explained we were a hotel, he told me "my wife isn't going to like this"
In walks this lady, she bitched me out 3 different times, from 3 different spots in the lobby. And she kept insisting that it was my fault we were so "lit up"
I just smiled sweetly at her and walked her to the door. I tried explaining that maybe its because she's from out of town or something, and gas stations look like hotels there but we are unable to give her $20 dollars of unleaded anything.